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Exchange/Refund Policy

  • Within 30 days of receipt of your order, you may return any item in new condition, with its original packaging and any accessories for a full product refund.
  • Pyramyd AirSoft warrants our airsoft gun to be free from defects in material and workmanship at the time of purchase. If the soft air gun malfunctions under normal use and conditions within thirty (30) days from the date of your purchase, Pyramyd AirSoft will repair, or at its option, replace the soft air gun with no charge. Note that for CYMA and floor models, the warranty period is seven (7) days.
  • We do not refund any shipping charges. Items that are used, not in original packaging or otherwise not in new, sellable condition are subject to a minimum 15 percent (15%) restocking fee.
  • Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product for a full refund.
  • If you just want to exchange an item, please indicate that on the back of the invoice.
  • All the exchanges and refunds will be processed within 2 weeks from the moment we receive all the item(s) back.
  • Please write the reason for your return, as well as your phone number, on the back of a copy of your invoice.
  • Enclose the slip in the carton, wrap the package securely, and send it to the following address:
  • Pyramyd Air
    5135 Naiman Pkwy
    Solon, OH 44139
    If you have any questions please call us at (216)896-0893

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